Privacy Policy
1. Introduction
Welcome to BonBon Travel (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://bonbontravel.vn (the “Site”) or use our travel services (tours, accommodations, transportation, activities) (collectively, the “Services”). By accessing the Site or booking Services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide: When you make a booking or inquiry, we may collect:
• Name, email address, phone number, mailing address
• Passport or identification details
• Payment information (credit card, bank transfer details)
• Special requests (dietary requirements, mobility needs)
2.2 Automatically Collected Information: We automatically collect certain data when you visit our Site:
• IP address, browser type, device information
• Pages viewed, referral URL, date/time stamps
• Cookies, web beacons, and other tracking technologies
2.3 Information from Third Parties: We may receive information about you from third‑party sources (e.g., social media platforms, payment gateways, travel partners) in accordance with their privacy policies.
3. How We Use Your Information
We use personal information to:
• Process and confirm your bookings and payments
• Communicate with you about your reservations and inquiries
• Personalize and improve your experience on our Site
• Send promotional offers and marketing materials (with your consent)
• Comply with legal obligations and regulatory requirements
4. Disclosure of Your Information
4.1 Service Providers: We share personal data with third‑party suppliers and partners who perform services on our behalf (e.g., hotels, carriers, guides, payment processors).
4.2 Legal Requirements: We may disclose information to comply with legal processes, respond to lawful requests, or protect our rights and safety.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage data and track visitor activity. You can manage cookie preferences through your browser settings; however, disabling cookies may affect Site functionality.
6. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize the data.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure such transfers comply with applicable data protection laws and use appropriate safeguards.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access, correct, or update your personal data
• Request deletion or restriction of processing
• Object to processing for direct marketing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us to have it removed.
11. Third‑Party Links
The Site may contain links to third‑party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
12. Changes to This Privacy Policy
We may update this policy periodically. The revised version will be posted on the Site with an updated “Effective Date.” Your continued use of the Site after changes constitute acceptance of the new policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
BonBon Travel Co., Ltd.
Email: [email protected]
Phone: +84 91 4637 360
Address: Bac Ha, Vietnam
Effective Date: April 2025
